UK postal services are currently dealing with many service disruptions which are currently affecting the delivery of your orders.
For more information, you can find out if your local area is impacted and get on-going updates here – Royal Mail Service Update 
Our courier services are also impacted both here in the UK and overseas as a result of both Brexit and the pandemic.
Most orders are reaching customers in a reasonable time but if you are affected please bear with us during this unprecedented period.
Our Customer Service team is currently unable to provide further insight to UK customers in respect of delayed Royal Mail deliveries as Royal Mail centres as wait times are significant due to volumes of calls to the service.


  • We will charge you for shipping SKINS products to you that are purchased through this webshop.
  • Track your shipping fully online. Our order fulfilment software will keep you updated about the progress of each order online.
  • Every address is checked as it enters our system. We will notify you if we notice any errors, so you can correct them and prevent unwanted shipping delays. You will receive a unique link to an online portal, where the SKINS product(s) purchased can be tracked, in real time, through our pick and pack, labelling and shipping service.


UK Standard Delivery – £5.00
Despatched by Royal Mail 48
2 day delivery time

UK Next Day Delivery – £10.00
Despatched by DPD Domestic
Order by 3pm GMT to receive your purchase next business day

Please Note: Cut off time 3pm on day before required delivery and purchases made after 3pm GMT on Friday and during the weekend will arrive the following Tuesday.

Europe delivery – £10.00
Despatched by DHL Global Mail. Please note: In the current climate, delivery can take up to 14 days to reach certain destinations. 


Once you have received your SKINS products, if you want to return the product(s) because it is not the right size then please follow the instructions below.

Please be aware that if you return any SKINS product(s) ALL product(s) being returned must be unused with all SKINS tags, labels and packaging (if applicable) still attached and not damaged. Returns that are used and/or the packaging or labels damaged or removed, we will not accept the return and send the relevant SKINS product(s) back to you.

This shipping and returns policy only applies to SKINS products purchased via our webshop at This returns policy does not apply to purchases of SKINS products from third party retailers or wholesalers. If you have purchased SKINS products from a third party retailer or wholesaler and you wish to exchange the relevant product(s), please contact the party that you purchased the product(s) from.

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your SKINS account or future orders being refused.

If this applies to your account, we will be in touch.



  • Our service enables you to initiate returns online, from any device.
  • Please initiate the return within 14 days of receipt. This policy does not effect your statutory rights.
  • Please click here to initiate your return: ViewPort (software platform from our fulfillment partner). This online portal will assist you to start and follow a return.
  • You will be asked to select a reason for the return, from a drop-down list in Viewport.
  • Every order has a unique number and barcode. You can track the return online.
  • Once a return has been cleared and accepted, we will then initiate a refund or exchange back to the original purchasing method.
Skins Science
Delivery & Returns
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