Returns

RETURNS

Once you have received your SKINS products, if you want to return the product(s) because it is not the right size, then please follow the instructions below.

Please be aware that if you return any SKINS product(s), ALL product(s) being returned must be unused with all SKINS tags, labels and packaging (if applicable) still attached and not damaged. Returns that are used and/or the packaging or labels damaged or removed, we will not accept the return and send the relevant SKINS product(s) back to you.

This shipping and returns policy only apply to SKINS products purchased via our webshop at www.skinscompression.com. This returns policy does not apply to purchases of SKINS products from third party retailers or wholesalers. If you have purchased SKINS products from a third-party retailer or wholesaler and wish to exchange the relevant product(s), please contact the party you purchased the product(s) from.

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your SKINS account or future orders being refused.

If this applies to your account, we will be in touch.

Should an item/s need to be returned due to an incorrect size selection, there will be a R75.00 (Seventy Five Rand) courier charge. 

PROCESS

Please initiate the return within 7 days of receipt. This policy does not affect your statutory rights.

Please contact us and let us know that you wish to return your product(s) and the reason for the return.

Kindly also supply us with an office hours collection address.

We will arrange for the return to be collected when we have all the required information. Once a return has been cleared and accepted, we will then initiate a refund or exchange back to the original purchasing method.