DELIVERY & RETURNS

RETURNS PROCESS

Online purchases can be returned provided they meet our terms and conditions policy. 

Download a returns form here.

  Important Information

  1. Shipping costs can’t be refunded
  2. You are responsible for any costs associated with returning the item to us 
  3. Your personal information will be used according to our Privacy Policy to process your refund or return.
 
THE FINE PRINT | OUR RETURNS POLICY
 
General  
  • Shipping costs will not be refunded unless the product is faulty, damaged, or wrongly described Change of Mind.
  •  If you change your mind about the product(s) you purchased from us, we will refund the purchase price subject to the following conditions:
 
1. Item(s) must be returned within 30 days of purchase, together with proof of purchase
2. Item(s) must be unworn, or otherwise unused, in their original packaging with all original tags/labels attached

  • The purchase price ( The purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets the conditions above. You are responsible for any costs associated with returning the item to us, including any conversion fees and/or local or international taxes Faulty
  • If an item is fault
  • If an item is faulty, wrongly described, or different from the image shown, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable timeframe with proof of purchase
 

Have more questions? Contact us

Skins Science
Delivery & Returns
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