Returns

RETURNS INFORMATION

Online purchases can be returned provided they meet our terms and conditions policy. 

Download a returns form here.

Important Information

  1. Shipping costs can’t be refunded.
  2. You are responsible for any costs associated with returning the item to us.
  3. Your personal information will be used according to our Privacy Policy to process your refund or return.

Download a returns form here.

Procedure

You must return the Product(s) in their original package.

You must include all accessories, user manuals and any free gifts that came in the same package.

Where a Product has been purchased as a part of a product bundle, all products within that bundle must be returned.

Please treat the Product(s) with reasonable care and return them in the condition that they were delivered to you.

Please pack the Product(s) securely in their original packaging and make sure that your order number is clearly visible on the outside of the parcel.

To ensure fast and secure return we encourage you to follow the given return instructions.

We will refund up to the price you paid for the Product(s) plus the initial shipping cost within 14 business days from the day on which we receive the return delivery from you.

The refund will be confirmed by email.

Payment will be carried out with the same means of payment as you used for the initial transaction.

If you return Product(s) :
(a) that you are not entitled to return;
(b) that you damaged or used in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product(s);
(c) with Product(s) missing; or
(d) have otherwise failed to exercise reasonable care when taking care of and returning Product(s),

we reserve the right either to reject your return and decline to refund or to reduce the amount to be refunded to you for the diminished value of the Product(s), subject to applicable law.

Other return cases: If the Product(s) you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our Customer Service team on +64 3 3812190 for assistance.

Have more questions? Contact us