- All orders incur a $7 freight charge
- Once order has been shipped, a shipping confirmation will be sent with track and trace link.
- Ideally provide a business address for delivery as this speeds up the delivery of your parcel
- For residential delivery addresses please allow an extra day.
- Contact us here if you have haven’t received your order within 5 working days
NOT WHAT YOU WERE AFTER?
If your SKINS products are not suitable, simply return them within 30 days of delivery and we’ll happily provide a refund, provided they meet our terms and conditions policy. Unfortunately we are unable to offer exchanges.
Your products must be in the condition you received them:
- Including tags and packaging, in original condition and preferably inside the original carton which it was sent to you to ensure the product is protected during transit. Unfortunately we will be unable to accept the return if the product is damaged
- Shipping costs can’t be refunded
- You are responsible for any costs associated with returning the item to us
Download a returns form here.
We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from shown, we’re so sorry! Please contact us with details of the issue, and if the product is confirmed to have a defect, we will replace or refund the price of the product to your original payment method.
It does not constitute a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.